Issues and Answers

Team Building

Three Angels Broadcasting Network

Program transcript

Participants: Shelley Quinn (Host), Doris Gothard


Series Code: IAA

Program Code: IAA000456A

00:29 Hello, I'm Shelley Quinn,
00:30 and we welcome you again to Issues and Answers.
00:33 Today, we have returning to us Doris Gothard
00:35 who is a very talented woman,
00:38 she has a degree in pure mathematics
00:41 with a minor in engineering, not too many women pursue that.
00:45 Not many.
00:46 And she comes to us from Washington, Michigan.
00:50 I thought that was a mistake when I first saw that,
00:53 but that's where she lives.
00:54 And she's just a precious person
00:56 but has so much experience.
00:58 She was a corporate manager for General Motors Systems...
01:03 excuse me, Electronic Data Systems,
01:06 and has years of experience in the corporate world.
01:09 But what the Lord has done is allowed her
01:11 to take that experience, she now works...
01:15 I met her actually at a women's ministry function
01:18 where we were both keynote speakers
01:20 and she has taken her leadership
01:24 and team building experience into the church.
01:29 She also is very active in her local government, I would say.
01:33 Yeah.
01:35 She's just a delightful person and so is her precious
01:37 and good looking husband.
01:39 I just love your husband.
01:41 Let me introduce Doris Gothard.
01:43 Doris, thank you for being with us again.
01:46 Shelley, thank you for having me.
01:48 Yes, well, we just really enjoy,
01:50 I fell in love with you when I first met you.
01:53 You were telling the story of when you and Donald met
01:56 and you were like two little lightning bugs.
01:59 And I'll never forget, we won't go into that now,
02:02 but that was the best presentation.
02:06 We had a great time together, we did.
02:08 We're talking about team building today,
02:11 and we've got so much to talk about,
02:13 I'd like to jump right into it.
02:16 What do you think
02:18 is the most important foundation
02:19 for having a successful team?
02:24 Well, I think you need to have a very good leader,
02:27 and we've talked about that,
02:29 and you need to have good people
02:30 for a successful team.
02:33 I am passionate about this subject,
02:35 and then I'll let you ask me another question,
02:39 but I'm very passionate about this subject
02:40 because I love ministry
02:44 and I love being a worker in my church.
02:47 Did you know that most of the people
02:50 that we have in churches, not just my church
02:53 but in every church worldwide,
02:55 they're volunteers, they are unpaid workers,
03:02 many of whom come to work every day,
03:05 but it's service to them and it's ministry to them.
03:07 And so I just want to share a few ideas from my experience,
03:11 even though most of my work experience
03:13 was in corporate America,
03:15 but I've got some experience also in working in community
03:18 and in the church and working on a team in my home.
03:21 My husband and I make up a fantastic team in my home,
03:25 so I'm excited about sharing a few things today.
03:27 Surely.
03:29 How important do you think, even sometimes,
03:32 I have seen good leaders
03:34 with good team members around them,
03:38 and the team is floundering
03:40 because they don't have clear goals.
03:44 How important is goal setting to good success of the team?
03:50 Goal setting is important, but first, let me say
03:56 because I like images of things,
03:58 and for the purpose of our discussion here today,
04:02 I created a pie chart
04:04 of how learning takes place on a team.
04:10 And so if you are a member of a team,
04:11 or you are interested in joining a team,
04:14 whether it's on your job, or in the community,
04:17 or in the church,
04:19 and the church is made up of many, many, many teams
04:22 but overall one big team,
04:25 and that's the members in the church.
04:27 And sometimes,
04:29 in many of our ministry programs,
04:31 we have a little difficulty getting started.
04:34 And we have some difficulty in ending,
04:37 but 70% of the knowledge that you gain
04:41 and how to be
04:43 an effective member of the team
04:45 comes from actually volunteering
04:48 or being asked to serve on that team,
04:51 20% of the knowledge that one learns and gains
04:56 about how to be an effective team member
04:59 comes from the role models
05:01 and from those individuals that are on the team,
05:03 or in the church, or in the community
05:05 that will give you feedback.
05:06 Now in one of those areas that I just mentioned,
05:08 we never really have to worry about
05:10 people in our churches
05:12 giving us a little feedback about what they think.
05:16 That's true.
05:18 You know, you may be a little less inclined
05:20 on your job to really be honest
05:23 and upfront and candid with some employee
05:27 on your job or team member on your job,
05:29 but in the church, from my experience,
05:31 my members are not short
05:34 on giving me their feedback
05:36 in terms of their feelings about my role
05:39 or participation on any project team
05:41 that we have there in the church.
05:42 But clear goals is the question that you ask,
05:46 they're important
05:48 because the team needs to know
05:51 the purpose of the team.
05:52 Right.
05:54 What is our purpose
05:56 in the worldwide church
05:58 that you and I belong?
06:00 We have a mission,
06:02 spreading the three angels' gospel,
06:06 telling the world that Jesus Christ is soon to come.
06:10 Now each person I believe has a ministry purpose.
06:14 And if you don't know what that purposes is,
06:16 then you just need to have a little talk with Jesus
06:17 and ask him,
06:19 "What is my purpose here on this earth?
06:20 What is my purpose in life?"
06:22 But clear goals on any formalized or informal team,
06:26 if the leader does not make sure
06:28 that there are clear goals, then there will be,
06:31 and the term that I used is floundering,
06:34 you'll have difficulty starting
06:39 and you'll have difficulty in how to end.
06:42 So floundering takes place
06:45 when you don't have clear goals on your team.
06:48 Not only clear goals
06:49 but how about clearly defined roles?
06:54 When people are in a team that they don't know,
06:59 you know, if you can say this is what
07:01 we want to do, now let's do it,
07:04 my experience has been
07:06 if someone hasn't been assigned a certain responsibility,
07:10 there's no accountability for that to get done.
07:13 You can say, you know, we need to get this church,
07:17 let's say, it's the reception room,
07:19 "Okay, we need to get this cleaned up."
07:21 Okay, and then we want to do, you line out,
07:24 but if you don't tell someone,
07:25 "Okay, you need to do this part,
07:27 you take the kitchen, you do this,"
07:29 it doesn't seem like anything gets done
07:31 if it's just a corporate role,
07:34 we have to kind of break that down,
07:35 would you agree?
07:37 I agree, and let me tell you,
07:38 what you have just asked is very important.
07:41 Now of course I have not had it secret
07:44 that I love to cook in my home,
07:45 I love cooking for my husband, and I love to bake.
07:49 So let's just use this
07:51 in the context of an ingredient
07:55 that goes into baking your special whatever that is,
07:58 whether it's a dessert or an entrée.
08:03 When you don't have clearly defined
08:06 roles and responsibilities in the church, on the job,
08:12 or if you are a community activist,
08:15 or in your home,
08:16 if there aren't clearly defined roles and responsibilities,
08:20 guess what you get?
08:21 Nothing.
08:23 You get confusions. Absolutely.
08:25 It's confusion.
08:27 It's like trying to bake a cake and then you don't remember
08:31 what ingredient you put in last.
08:33 Right.
08:34 You know, you will have absolute confusion.
08:36 So this was so important
08:37 until I made a couple of notes here,
08:39 so let me just read you the first line,
08:41 that goes this is so important, I want to script this.
08:45 No one wants confusion in the church,
08:50 on the job, in the home,
08:53 or on a team.
08:54 No one would desire confusion.
08:57 Clearly defined goals and responsibilities
09:00 for every single member of the household,
09:03 for members of a team,
09:05 is an important ingredient
09:08 because you don't want there to be any confusion
09:12 about what your role and responsibility is.
09:15 Amen.
09:16 And any project that I'm invited
09:19 to participate,
09:21 that's a basic question that I will have,
09:23 what role, what responsibility.
09:27 And I have learned to ask that.
09:29 From experience?
09:31 Yes, often I have been,
09:33 somebody will come to me
09:34 and ask me to join an organization
09:36 or they'll take on a role.
09:37 And if you are asked to be part of a committee
09:40 or part of a group, a team effort,
09:44 if I don't ask what role in advance
09:47 what I often find is suddenly,
09:49 "I'm the one that's heading this up
09:51 and it wasn't my idea.
09:52 That's right.
09:53 So, you know, you may be taking on
09:55 more responsibility than you want to assume
09:57 or have time to commit to the project.
10:01 And I would say, that's not always, you know,
10:03 your fault or the team member's fault
10:06 because if you were never given
10:09 your clearly defined role and responsibility,
10:13 then I don't think it's necessarily fair
10:15 to suggest that Shelley is trying to take over,
10:17 she's trying to run things.
10:19 You know, that's not usually what it is.
10:20 It's usually, "Okay, we've got you on the team.
10:22 Okay, what do we do?" And it's like, "Oops, wait."
10:24 I wasn't planning on, you know, managing the team
10:28 or leading the team, I should say.
10:29 I was only wanting to, you know,
10:32 I can commit this much time
10:33 and you're suddenly asking me to oversee the entire project,
10:36 so that's something that's very important to me
10:38 is to find the goals...
10:41 what the expected roles are, clearly defined roles.
10:44 So we have clearly defined goals.
10:47 Yes. Clearly defined roles.
10:49 Now let's talk about clear communication
10:51 because I know
10:53 that's an important ingredient to team building.
10:55 It is.
10:56 And for me, and this comes from experience too
11:00 because I've spent so many years in leadership,
11:03 but I can sit back quietly
11:06 and observe an organization,
11:09 observe a team, observe a board,
11:14 observe an executive committee,
11:17 and it doesn't take me very long
11:19 to get a sense of this ingredient
11:24 and that is if communication is not clear,
11:28 it doesn't take long
11:29 to determine that the team members,
11:32 the committee members, the board members,
11:35 they don't have clear communications
11:38 about what is being discussed
11:40 and what is being required of them.
11:42 That gives a true indicator
11:44 as to how well that team or that board is being run.
11:47 Communication is key.
11:50 And whenever you have clear communications,
11:52 you will know that everybody is working in sync,
11:55 I might use language sometimes because I spent so many years
11:58 working in an environment where everything that we did
12:00 was to support an automobile company.
12:02 Yes.
12:04 And, you know, any leader
12:07 working in the automobile industry
12:09 during the time that I spent my working career,
12:12 they would identify these terms
12:15 that the success of this corporation,
12:18 the success of this company will be dependent upon
12:24 how well this team, and at the time,
12:26 we had more than 80,000 plus employees that were working,
12:30 you know, for GM at the time, they are far less today.
12:34 But it was determined
12:35 based upon the success of the team,
12:38 how well the team worked together.
12:41 Think of a car, think of a truck,
12:44 most cars and trucks have four wheels,
12:48 teamwork is working together toward a common goal
12:52 that everybody knows what it is,
12:54 you know the purpose,
12:55 so that each one of those wheels
12:58 on that truck, on that car are moving in sync
13:01 so that that car would move and that truck would move.
13:04 I'm inspired myself.
13:06 I feel like I want to go back to work.
13:09 But teamwork is key
13:11 when everybody is working together,
13:13 very much like you have here at the studio,
13:15 everybody has a role and a responsibility,
13:18 and they are performing those roles
13:20 while you and I are having this conversation
13:22 about team building.
13:23 And clear communication is very critical.
13:27 Sometimes, you will go to...
13:30 My schedule is very jam packed.
13:33 And often if I allow 45 minutes for a meeting,
13:37 45 minutes is all I can give to a particular meeting.
13:41 And if you're in there and I'm leading the meeting
13:44 and someone's coming in late
13:46 and they're critical
13:47 to the procedure or the process,
13:51 you may have to catch them up,
13:52 then suddenly I will find myself
13:55 sometimes trying to explain something
13:58 and you've got someone
13:59 who's constantly popping their hand up,
14:02 not allowing you to give an overview,
14:04 to give a clear communication, you know,
14:06 and defining your purposes and all,
14:08 and it becomes very frustrating for a leader,
14:11 so you have to learn
14:13 how to clearly communicate the importance of the overview,
14:17 you have to learn to, you know,
14:20 with all these different personality styles,
14:22 how to communicate with them in a way that won't offend them
14:24 but that they are not detracting from the team
14:27 because there's always someone like that.
14:29 And that brings us to your point,
14:33 and I think it's a very critical point,
14:35 of we have to learn to be Christ like
14:41 in our behavior if we are a leader.
14:44 And it's important that the whole team model
14:48 that Christ-like behavior.
14:51 Let me begin by saying,
14:54 today I believe is the first time
14:59 that I have ever been a part of a program
15:03 in an environment such as we are here at 3ABN
15:06 where I have the freedom to use the terminology
15:10 that I'm going to use today
15:12 and talking about the need to have
15:15 Christ-like behavior demonstrated by individuals
15:19 who are participating on the team.
15:21 Now as you well know, in the corporate environment,
15:23 I would not be able to convene my staff
15:27 and have a discussion with them
15:29 about how we really need to have some improvement
15:32 in their Christ-like behavior on our team.
15:35 I wouldn't be able to express it in that context,
15:38 but what I want to tell the world today is that
15:42 in corporate environments,
15:45 and I'm a Christian,
15:46 in corporate environments, from my experience,
15:50 I believe we use biblical principles.
15:56 Different vernacular.
15:57 Exactly, different vernacular,
15:59 as a matter of fact, what I want to spend...
16:01 If we have the time, I want to spend a little time
16:04 sharing with you very specifically
16:07 some values that, as a corporate leader,
16:11 they were ingrained in me
16:13 and anybody that worked on my team,
16:14 any manager, any supervisor, any employee,
16:17 there were certain values
16:19 for the corporation that I worked for
16:21 that we reviewed at every staff meeting,
16:24 every single staff meeting.
16:26 And when I took a closer look at them
16:29 in preparation for having this conversation with you,
16:31 I realized that they were values
16:35 that every Christian holds very dear,
16:39 I believe, and if they don't,
16:41 I hope after our discussion today,
16:42 when they review what we have talked about,
16:44 they will say we need to model some of the same values.
16:48 These are Christ-like values that corporate individuals do.
16:52 You know, I have to just interject if I may here.
16:55 I have found that most self-improvement,
16:59 most I'm saying, most self-improvement gurus
17:05 are using biblical principles,
17:08 and often, they'll have some biblical principles.
17:12 You can just see exactly where they've taken them
17:15 from the Bible,
17:16 and they just put different labels on them,
17:19 and it's interesting to me that we find the success.
17:23 I mean, just read the book of Proverbs
17:25 if you want to find good success principles.
17:27 But Christ-like behavior,
17:29 let's look at some of the things
17:31 that are already being modeled out there
17:33 because people understand they are important,
17:35 and I think it's inherent to people in general
17:40 who were created in the image of God
17:42 even though they may have fallen.
17:44 They know there are certain
17:45 basic principles that are important.
17:49 I listed a few.
17:50 I feel free today.
17:52 I am so happy to have this discussion with you
17:55 because as you said,
17:56 the Book of Proverbs is a wonderful study,
18:01 as a matter of fact,
18:02 we're studying it right now in our lessons,
18:05 in our Bible study lessons, you know, at my church,
18:07 but at the top of the list
18:09 and I said I know that for some of our viewers
18:12 this might seem odd,
18:15 but at the top of the list
18:16 as one of the values that we had
18:18 as a corporate leader
18:20 that I covered with my employees
18:22 for all of those years guess what it was, humility.
18:26 That's interesting.
18:27 That was value number one.
18:30 That's interesting.
18:31 Let me share a few things with you.
18:35 Humility is based on...
18:36 This is my humble understanding.
18:39 Humility is based on that understanding
18:42 that each person
18:44 that was on my team had ideas,
18:51 and inside of them,
18:53 they may have had a desire to share their ideas.
18:57 My role, my job as a leader
19:00 was to be sensitive to those dynamics within that team,
19:04 to sense those verbal and nonverbal communications
19:08 so that I would have some completion to that
19:11 and encourage, create an environment
19:13 so that everybody could share.
19:14 So it takes humility
19:18 sometimes for a leader to be able to step back
19:21 and say, "I don't know everything
19:24 and maybe I'm doing
19:26 more of the talking in our team meetings
19:28 and staff meetings than I should."
19:30 Everybody knows the role that each other has,
19:33 so we don't always have to say,
19:35 "Because I'm the leader, I must chair."
19:37 I don't think that the leader, meaning the position
19:41 is necessarily the person
19:42 that should always chair every single meeting.
19:44 That's good.
19:45 I think that there are team members sometimes,
19:47 I mean, but that takes leadership with humility
19:49 to be able to be enabling and empowering, with humility,
19:55 to be enabling and empowering
19:57 to allow some of the gifts of individuals on the team,
20:01 you know, to shine. That is so critical in church.
20:04 I love it. It is. It is.
20:06 And in homes, that's a very critical...
20:08 Let me share another value that we had on my work team
20:12 in the corporate environment, curiosity.
20:15 And to me, curiosity just builds on humility.
20:19 If you're working in cooperation with the leader
20:23 that does not stifle every idea that you have
20:26 even though it may not be the best idea at the time,
20:29 I say you should have creativity and curiosity flow
20:36 within every team.
20:37 That builds a strong team so that they can move together
20:41 like those wheels on those cars and trucks
20:43 that I was talking about,
20:45 moving in sync together
20:47 to accomplish a common goal and purpose.
20:49 And for us, for Christians in the church,
20:51 we know what our mission is,
20:54 we know what our goals are
20:55 in order to accomplish that mission,
20:57 and by God's grace,
20:58 I'm determined to be a part of a movement
21:02 that knows what its mission is and what its purposes is.
21:06 Another value, empathy.
21:10 Empathy, and I made a few notes on this.
21:13 It goes something like this.
21:16 And this is not a Webster's Dictionary definition.
21:18 Okay. This is just...
21:20 We like it better.
21:22 Really, I'm being creative here,
21:24 so I would say, empathy goes like this,
21:27 I understand, Shelley, that you have your view,
21:32 which is probably different from my view
21:34 on this subject of team building,
21:38 but I also understand that your view about this subject
21:41 that we're talking about
21:43 is as valid to you as my view is to me.
21:47 That's right.
21:48 But guess what,
21:51 I want to tell you
21:52 that I want to understand your point of view.
21:57 That's good.
21:59 To me, that's a person who shows empathy
22:03 to another person.
22:04 And then the last one, the last value
22:07 that we spend a lot of time sharing with our employees
22:12 is the area of trust.
22:16 Do you know in the home, there must be trust?
22:21 Without trust, there is no team.
22:25 Without trust in any organization,
22:27 without trust from leaders to employees,
22:30 without trust, there can be no teamwork.
22:36 If nobody on the team trusts anybody on the team,
22:39 if no one within the church board
22:43 trusts each other on the church board,
22:45 I say it's time to have an offsite meeting
22:47 and deal with one value, and that's trust.
22:51 I see each one of these as Christ-like behavior.
22:54 Do you agree with me? Oh, absolutely.
22:55 I wrote a couple of other thoughts here about this.
22:57 Trust is made up of two parts,
23:00 and then I'll share just a short story.
23:01 I know we don't have a lot of time,
23:03 but I love this subject.
23:05 Trust in my view has two parts to it,
23:10 competence and sincerity.
23:15 Here's my story.
23:16 I think I shared it with the members of your team here
23:21 and maybe some that are even behind the cameras today.
23:24 And I said imagine that if you had never flown
23:27 on an airplane before
23:28 and you went to the airport
23:30 and now it's time for you to board
23:31 and you get on the aircraft,
23:33 and nowadays the stewardesses,
23:35 I think they still call them stewardesses,
23:37 are very friendly
23:39 but sometimes the pilot is standing there at the door
23:41 to greet all of the company's guests.
23:45 And so you're next in line and the pilot greets you
23:48 and he says, "Well, Shelley, how are you doing today?
23:51 Welcome on board.
23:53 I am so looking forward to this flight.
23:56 You know, Shelley, I love flying.
23:58 I have always loved flying.
24:00 I've always wanted to fly an airplane
24:02 since the time that I was a child."
24:04 And let's say perhaps that you, Shelley, said to the pilot,
24:08 "Well, where did you get your pilot's training?"
24:11 And how long have you been flying?
24:12 Right.
24:14 "Well, I've never had any pilot's training
24:17 and I've never flown before."
24:19 I'd be walking out. Exactly.
24:23 Do you get my story?
24:25 The point of the story,
24:26 the message in the story is that
24:29 in leadership and in the value of trust,
24:34 trust is two parts,
24:37 you can be as sincere as possible in what you say,
24:42 but if you don't demonstrate that you're trustworthy,
24:45 in other words,
24:46 if there isn't that demonstration of competence,
24:49 we're not gonna have a one-leg stool here for trust.
24:52 It goes in two parts,
24:54 you must have both competence and sincerity.
24:58 When we talk about a team, like,
25:01 especially let's use the reference of the church,
25:05 if we're talking about team building
25:07 or even in home,
25:08 the team in the home, the team at church,
25:10 wherever you're working on a team,
25:12 how important is prayer to true team building?
25:18 What a question.
25:19 Loaded, isn't it?
25:20 You probably already know my answer.
25:22 Let me tell you,
25:23 when I would drive, I'd pray before I left home.
25:28 So that's an indicator that prayer is for me...
25:31 Absolutely.
25:32 For me, a Christian, it is key,
25:36 it is above anything that I have shared in this segment.
25:40 Prayer is the key, prayer changes things,
25:43 prayer keeps things in balance,
25:45 prayer helps the team to accomplish more
25:48 than they ever dreamed possible.
25:50 For me, as a leader,
25:52 before any meeting with any team,
25:55 there's prayer before,
25:56 and I noticed here today, our viewers may not know,
25:59 but before your segment here on this program today,
26:02 you offered a prayer.
26:03 Yes.
26:04 A prayer for the program, a prayer for your guest today.
26:07 I just want to thank you for praying for me,
26:10 and we were praying at the same time
26:12 for all of our listening audience,
26:14 those that would be listening and viewing
26:16 because we want everything that we do
26:19 to be to the glory of God
26:20 and we want people to be blessed as a result.
26:22 So for me, a Christian,
26:26 prayer, leaving it out is not an option,
26:29 it's at the beginning, in the middle, and at the end.
26:34 Amen.
26:35 First thing I do when I wake up every morning
26:37 is to fall on my knees
26:39 and thank God for another day of life.
26:41 Absolutely.
26:43 The last thing that I do before I retire for bed
26:46 is to fall on my knees and thank God for the day
26:51 and for everything that He helped me to accomplish.
26:53 So we're looking at successful team building
26:56 is having clear goals,
26:58 that's one clarity that's critical purpose,
27:02 having clearly defined roles, clear communication,
27:08 and Christ-like behavior,
27:10 and we'll stick prayer under that Christ-like behavior.
27:13 So that's four Cs I guess. That's right.
27:16 And that is so important.
27:18 Thank you so much.
27:19 I know we barely,
27:20 we could mine your knowledge and your experience on this
27:24 for quite some time,
27:26 but we're all out of time today.
27:27 It's my pleasure.
27:28 Just thank you for coming, Doris.
27:30 And we want those of you at home
27:31 to remember those four Cs.
27:33 They're very important in any team building effort
27:37 that you're making.
27:38 May our God richly bless you
27:40 and multiply His mercies to you.


Revised 2017-09-18