Health for a Lifetime

Choosing The Best Nursing Home

Three Angels Broadcasting Network

Program transcript

Participants: Don Mackintosh, Kevin Bryant

Home

Series Code: HFAL

Program Code: HFAL000038


00:51 Hello and welcome to "Health for a Lifetime"
00:54 I'm Don Mackintosh, your host,
00:56 and today we're joined with Dr. Kevin Bryant
00:59 from Wichita, Kansas.
01:00 Welcome Dr. Bryant. Hello
01:02 What kind of medicine do you practice there in Wichita?
01:04 I'm in family practice, but primarily in the area of
01:08 geriatrics and long-term care medicine.
01:11 So when you say "geriatrics" what age group would that be?
01:14 Most people think of that in the
01:16 over 65 retirement age population... Which is an
01:20 increasing population in America isn't it? Absolutely
01:23 Today we're going to talk about a subject that
01:26 many people in that age category, but OTHERS
01:29 you know, family members deal with, and that's
01:31 nursing homes, and more specifically,
01:34 choosing a nursing home,
01:36 and I think that's probably a very important topic
01:38 for the time in which we live.
01:40 Yes, studies show that in America, 43% of Americans
01:45 at some point in their lifetime will spend some time in a
01:51 nursing home, so it is an important topic...
01:54 and for children of aging parents, or sometimes spouses,
02:00 this may be one of the most important decisions
02:03 that they need to make in their lifetime.
02:05 Probably a lot of anxiety too, that goes with that decision,
02:09 both for the people that are considering it,
02:12 and those that are maybe going to be in that home.
02:16 Is that the only choice they have...
02:18 Is the nursing home the only choice they have?
02:20 Well our first illustration talks about some of the
02:24 other options, and obviously, a home setting is going to be
02:30 your best environment, because it provides that
02:33 familiar setting and surroundings;
02:36 people that the person has known for a long time...
02:40 And if they have some memory impairment, these become
02:46 very important to helping them remain calm.
02:50 But it does frequently require 24-hour a day coverage and care
02:57 So that's why, at times, it becomes almost impossible
03:02 for families to care for their aging loved ones at home.
03:07 There are some ways that they can try and supplement
03:11 that 24-hour coverage by adult day care centers
03:16 where if they're working, they can take their
03:20 family member to an adult daycare center,
03:23 and sometimes respite times.
03:27 These are where they can take the aging parent to,
03:33 for instance, a nursing home for maybe a week
03:36 if they're wanting to go on a vacation or something like...
03:40 it gives them a break so that they can recoup their energy.
03:44 These sound like excellent ideas...
03:45 I don't know if everybody would know about those ideas,
03:49 but let's say, someone there is saying...
03:51 "Hey, you know, I'm watching this program, and I know
03:54 that we have to face some of these decisions,"
03:57 who really should they be talking with?
03:59 Who should they go to, and counsel with concerning
04:03 finding the right type of situation...
04:05 the right type of nursing home.
04:07 Well as a Christian physician, I believe we have a source
04:13 of knowledge that we can tap into...
04:17 And our next illustration gives us a verse from Psalms 32:8
04:23 where God promises that He will instruct us and teach us
04:27 the way we should go; guide you with My eye.
04:31 And I think this goes even to the point of being able to
04:34 guide us to just the right nursing home environment
04:39 for that parent, or spouse...
04:41 And I believe God is interested even in those choices.
04:45 Claiming that promise!
04:46 Have you had people that have claimed that promise
04:48 or have really done that that just come
04:51 and felt driven to talk to you?
04:53 I can't remember any exact instances, but I know
04:59 of the families that I work with, many of them Christian,
05:02 are deep in prayer about this issue.
05:06 What kind of... you know, someone is just starting out,
05:10 maybe they really have been in prayer about this...
05:12 Maybe they have counseled with people professionally.
05:16 Maybe they're not really doing some of those things,
05:20 what initial advice would you
05:22 give anyone looking for a nursing home?
05:24 Well first of all, one trap that I see in this next illustration
05:30 talks about it, is that frequently, people fall into
05:34 a trap by thinking "I need to find the closest long-term care
05:39 facility to my home so that I can be quickly there if needed
05:45 And actually, being able to look a little bit farther out,
05:50 maybe that extra 5, 10, 15 minute drive may be able to
05:55 expand your search to facilities that would actually
05:59 serve that loved one better,
06:01 and so don't be cause in thinking, "I have to stay close"
06:05 Is that for the people as much
06:08 as the person that's in the nursing home?
06:10 Is it good for the person that's in the nursing home
06:12 to be further away?
06:14 Not necessarily, but just that you don't want to
06:18 keep your focus of where you're looking so close that you
06:23 leave out other facilities that may be actually better
06:26 than those closest to you.
06:28 Another trap is looking at the expense...
06:32 Now I know that nursing home expense and long-term care
06:38 facilities are a tremendous expense,
06:41 but sometimes just a little bit more spent per month
06:45 can get you into a whole new
06:49 arena as far as nursing home care.
06:53 And not always, as we show there, the fanciest home
07:00 may not be always the best, because the care being given
07:05 by the individuals in that facility is the
07:08 most important issue, not necessarily the
07:11 surroundings that they're in.
07:14 And what you have here, the large chain homes,
07:17 versus the smaller... is bigger better?
07:19 The large chain nursing homes do bring some things,
07:24 as far as being able to have sometimes expertise of
07:28 consultants that can help that nursing home with certain issues
07:32 But on the other hand, a smaller privately owned home
07:37 may have a more stable staff,
07:40 and may have people that are there more concerned.
07:45 It depends on the staff.
07:47 You see a lot of nursing homes,
07:48 I don't think those who've joined us would know,
07:53 but how many homes do you see a year?
07:56 How many places do you frequent?
07:58 I have patients in roughly 20-25 different nursing homes.
08:04 So I see the whole gamut of what's out there
08:08 in the long-term care industry today.
08:10 So you're looking really...
08:12 we're talking with someone here who really has seen a lot.
08:16 So when we're talking to you, we're talking to someone
08:18 that can give us a lot of good ideas.
08:20 Let's say you've found a home that you feel fairly
08:23 comfortable with... initially,
08:25 how do you gauge next concerning the staff, the stability,
08:31 and all that? How do you get at that?
08:33 Well again, in our next illustration, we'll look at
08:38 this issue of staff stability, and that really is the key
08:42 to the care that your loved one can receive.
08:47 And the way that I've seen in trying to determine
08:52 the stability, or an appropriate gauge of the
08:56 stability, is looking at the director of nursing,
08:59 and the administrator.
09:00 Those 2 positions, are the most important.
09:05 They provide the most stability long-term in that staff...
09:09 And I've seen that if, roughly, if they've been there
09:12 for 2 years or more at the facility,
09:14 you can recognize it carries a stable environment
09:19 for my loved one to be in, because they'll have the
09:25 ability to know, over the long-term,
09:29 what's been going on in that facility and be able to help.
09:32 So they've been there a while...
09:33 Anything else that you should look for?
09:34 Well, there are other ways to look at the staff too...
09:40 When you're looking to go to
09:46 that facility for the first time to look at it,
09:48 sometimes going unannounced may be important.
09:55 Going on the second shift; for most people they go
09:59 to visit their loved one on the second shift,
10:03 the evening shift.
10:05 And so going there before you...
10:07 ...Normally do, or when people would expect you to come
10:11 Going someplace where they don't know you're coming.
10:13 Right, and seeing how they respond to you...
10:16 How they help you can be helpful.
10:18 Is it important to go at mealtimes?
10:20 Seeing how they help the residents at mealtime.
10:26 Seeing how they interact with them.
10:28 How friendly are they?
10:30 How do they treat the residents?
10:32 You know, the "golden rule" in Luke...
10:35 "Doing unto others as you would want them to do unto you"
10:40 really plays a big role here in seeing how they interact
10:44 with those residents.
10:45 Can you trust someone that's a resident there,
10:47 talking to them... do they know what's going on?
10:51 Or, you know, how would you be able to tell?
10:53 Is that a wise thing to do?
10:56 Well in the nursing home population today,
11:01 roughly half of them have Alzheimer disease
11:07 of varying forms, so you have to be careful because
11:13 sometimes you may be talking to someone that is unable to
11:16 really give you that information.
11:18 Let me ask you a question that you and I were discussing
11:23 before the program a bit.
11:24 You know, this is sometimes a very hard decision for people
11:29 in the family; sometimes it's a very hard decision for the
11:32 person that may be in the nursing home...
11:34 And when you're dealing with those situations...
11:37 where you're dealing with those family dynamics,
11:39 I know they're all different, but let's say there's
11:43 someone watching today that they've been struggling
11:46 with this and their mom or their dad says,
11:48 "Look, I NEVER, EVER WANT TO GO...
11:51 I've never wanted to go to a nursing home. "
11:53 And they have these pictures in their mind of nursing homes
11:56 being terrible places...
11:57 Is that the reality?
11:58 Are nursing homes really terrible places?
12:00 You know Don, in the last 10 years,
12:05 as I've practiced, I've seen a tremendous change,
12:09 really, in nursing homes,
12:11 and I think that's true across the country.
12:14 Now there are places where that may not be the case.
12:20 But by and large, they have improved, and a lot of that is
12:25 due to the survey process that takes place.
12:30 So in other words, the idea is don't just assume that every
12:35 nursing home is bad, or that you shouldn't look at that.
12:41 Now, let me ask this other thing...
12:43 We live in the baby boom generation so-to-speak
12:48 where they're getting older,
12:49 they're starting to have to use these facilities,
12:52 and I think that's one of the largest population bubbles
12:56 in recent times...
12:58 Is it really realistic to think that all of those folks
13:02 will be able to stay at home?
13:04 I heard one time, tell me if I'm wrong in the statistics,
13:06 that only 5% of people when they
13:10 get older go to a nursing home. Is that right or wrong? Right
13:12 It's a small percentage really that have to end up
13:18 going to a nursing home.
13:20 And there is a larger and larger push for home health care
13:25 ...those kind of things, trying to keep people at their home
13:30 And that has made a tremendous benefit to the elderly.
13:36 We've been talking with Dr. Kevin Bryant
13:39 He is a specialist in family practice focusing on
13:42 the older person, the geriatric patient,
13:45 and also really dealing with nursing homes.
13:49 We're talking about how we can choose a nursing home...
13:52 And when we come back, we're going to look a little more
13:54 closely and I'm going to ask Dr. Bryant questions about
13:58 how we can really look a little closer at a nursing home
14:02 and make the right decision at what he has told us is
14:05 one of the most important decisions we could make.
14:08 We hope that you join us.
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15:34 Welcome back, we've been talking with Dr. Kevin Bryant
15:38 from Wichita, Kansas.
15:40 He is a specialist in family practice,
15:44 more specifically, in geriatrics.
15:46 And we're talking about how to choose a nursing home.
15:48 Dr. Bryant, how important is it to include the person
15:53 who is going to be living in that nursing home
15:54 in the process of selecting it?
15:57 Let's assume that they don't have Alzheimer's,
16:00 or they don't have organic brain syndrome,
16:02 or they don't have some of these different things
16:04 that we've mentioned in the first part of the program.
16:06 Well given that, then having that person involved in
16:11 that decision is paramount.
16:14 I've seen many cases, unfortunately, where the person
16:18 was left out of that decision, and it was devastating to them,
16:24 and led to, I think, sometimes an early demise on that person
16:30 as they give up hope, and they don't see this
16:34 as an opportunity to possibly even grow in that setting.
16:38 What are some ways that we could get them involved
16:40 in the process?
16:41 Obviously having them look at the facility with you;
16:48 going there, visiting, maybe talking to the staff,
16:52 talking to other people.
16:54 You know, one thing, if I could just share a little bit of
16:58 my own personal thing, experience...
17:00 I know I have an aunt that her family lived not too close
17:04 to her, she's a diabetic.
17:07 She's actually a great aunt.
17:09 And, she had a large house;
17:11 she had a lot of things to take care of...
17:13 These things were getting overwhelming for her...
17:15 She couldn't mow the lawn, keep up with the garden,
17:17 do all the laundry...
17:18 Plus it was a bi-level house, so she was going up and down
17:21 the stairs... a lot of hazards there.
17:23 And no one really to help her if she got into problems.
17:27 But she really didn't want to go anywhere else!
17:30 She is sound of mind, and many different things...
17:32 all these things are positive.
17:33 So her family did like you said,
17:36 they took her to different places.
17:37 She really didn't respond until someone said to her,
17:40 "Well, why don't you try living in this extended living center"
17:44 ...well, it wasn't a nursing home; assisted living, and then
17:48 there was a nursing home next to it...
17:49 "Try that for 6 months, keep your house,
17:51 keep all those different things, keep involved in that.
17:55 And so they arranged that, and she did that,
17:58 and, you know, just a couple of months ago now,
18:01 I was talking with her on the phone, and she says,
18:04 "You know this is a GREAT place!"
18:05 "They have a piano for me to play; they have this,
18:07 they have that, and I think I don't want to worry about
18:12 my house anymore. "
18:13 And so she made the decision!
18:15 Yeah, for some people as they grow old, they become isolated,
18:19 and this becomes an opportunity for them to get reconnected
18:24 to their society in some of these facilities.
18:27 You know, before we leave that subject...
18:30 Some nursing homes, I know for years I've visited nursing homes
18:36 on weekends; we would go there, we'd sing songs to the people,
18:39 and we'd have a little worship with them.
18:42 And my parents liked to do that; we did that together
18:45 with other people in our faith community in our church...
18:48 And I noticed that some places had a lot of programs for people
18:52 They had a lot of things, and whatnot.
18:54 What kind of questions should you ask?
18:57 Maybe that's the unannounced visits and looking at things,
19:00 but how can you TELL this is a good place?
19:03 Well, you're going to actually visit when they have
19:07 an activity going on, and most facilities have a calendar
19:11 where they actually list all the activities that are
19:13 going to be taking place.
19:15 So you can see, are these activities that your spouse,
19:20 or your aging parent would enjoy...
19:26 Each facility is to have an activities director that is to
19:30 even personalize for that person, activities
19:33 they enjoy doing.
19:37 Let's look a little closer, okay, you've gone to the place;
19:40 maybe you feel comfortable with the nursing home;
19:42 maybe your family member feels comfortable;
19:46 maybe they're ready to make that decision,
19:48 and you want to look through someone else's glasses,
19:53 and you want to look at what other people are
19:56 saying about them... What's the next step?
19:57 Well, there is one other way to look at a facility's performance
20:03 and that is through what are called "state surveys. "
20:06 And, each state is required by the federal government
20:13 to do a survey of the facilities.
20:15 And they look specifically to see what deficiencies they have
20:22 in federal regulations that are
20:26 involved with the care of patients.
20:28 Now, each facility is required by law to have available
20:33 for anyone, the results of their most recent survey.
20:37 Those are sometimes difficult for lay people to look through
20:44 and read, but probably the most important thing to remember
20:48 out of state surveys is that they're categorized.
20:52 The deficiencies are categorized into various levels,
20:58 and if it is a level "G" or higher deficiency,
21:02 this would be a red flag because that means that
21:06 actual harm has been done to a resident.
21:09 So a "G" rating may be good for the movies,
21:12 but it's not for the nursing home.
21:13 For the nursing homes, "G" rating is not.
21:16 Will people be forthright with that kind of information?
21:19 If you asked them, "Hey, is your survey a "G" rating"
21:22 Are nursing home administrators and staff, do they HAVE to tell
21:26 you what it is, or do they try and get around that sometimes?
21:31 Different homes may have different levels of
21:33 transparency as to their state survey, that's true.
21:37 Do they have to let you see it? It's there for anyone to look at
21:40 and they usually do try and let you know what's been going on.
21:46 Now having worked in a hospital for a while myself,
21:47 I know that we had Joint Commission that came
21:50 to our hospital and they would review it,
21:52 and it was kind of dependent on the team that came.
21:56 If somebody was just having a bad day and they just
21:58 wanted to get through their day, they didn't look so closely
22:00 ...where I happened to work, it was an emergency department.
22:03 But other times, they were very, very meticulous.
22:08 Can you really trust a state survey?
22:10 I believe, by and large, you can
22:14 It does depend, as any survey process, is dependent on
22:19 the human being doing the survey.
22:22 But it has really dramatically improved, I think, the care
22:27 overall in long-term care in the last 10 to 20 years
22:31 that these surveys have been done.
22:33 So it's something you should look at.
22:36 Is there anybody that can HELP you with looking at that survey?
22:40 You said it's kind of hard... I mean, simply you said
22:42 "Look at the "G" rating"
22:44 But let's say you want to get a little more specific,
22:45 is there anybody that can help you, look over your
22:48 shoulder and help you with that?
22:49 There are what are people called "ombudsmen"
22:53 that are assigned to each nursing facility,
22:57 and the phone number to reach them should be available
23:02 in each nursing home.
23:04 They can help you understand some...
23:06 I don't know if I can say "ombudsmen" too often,
23:08 but if you say, "Hey, I want bud's phone number,"
23:11 they may be able to help you and they WILL be able to help you.
23:16 Well, that's going to be very helpful.
23:20 What else can we do to really
23:25 assess the care that's being given in a nursing home?
23:30 Probably your own eyes, your own ears, your own nose
23:38 in some cases in a facility is going to give you...
23:43 And going with your instincts as you see,
23:47 trying to talk to residents that
23:51 are able to give you answers is helpful.
23:54 But once a person has chosen the home that they're
23:59 going to go into, NOW really the work begins
24:02 in being able to ensure that the good care is given.
24:05 In our next illustration, in the last remaining minutes,
24:08 we want to look at what I think is the most important part
24:13 and that is... how to ensure that the care you're looking for
24:19 can be given, and it starts right with, even to the point of
24:25 acquainting yourself with the staff members by name.
24:29 Getting to know those staff members by name let's them know
24:32 you value them as a person, and are wanting
24:37 to know them personally, and that reflects then in that care.
24:42 Being willing to help where you're able to help.
24:47 Hands-on care.
24:49 Don't just assume they're going to do everything...
24:51 Hand them the water, do this, don't demand that they do this,
24:54 or that, but more of a family approach.
24:56 Right... a family, a team approach.
24:58 You're part of the team.
24:59 You're wanting to help where possible let's that staff
25:02 know that you're pulling with them in the care of that person.
25:06 And then I think one of the most important things is
25:09 the issue of praising; trying to find everything and anything
25:14 that you can to praise in the staff as they give that care.
25:19 This is some of the hardest work I think, done in America...
25:23 is caring for our elderly, aging population.
25:28 We need to appreciate and affirm people to do that well.
25:30 That's right, and praise will go a long way towards them
25:35 being willing to go that extra mile with your loved one.
25:39 And being able to show it, even with gifts,
25:47 not contrived or anything, but
25:49 anything from baked goods, whatever...
25:51 Letting the staff know you appreciate the care
25:54 that they've given to them.
25:57 And then not wanting to nag the staff.
26:04 I've seen this before where they almost get into a
26:08 confrontation with the staff and that leads to disaster.
26:14 It doesn't help because the staff pulls away.
26:16 I notice here you say that it looks like you need to follow
26:20 the chain of command here if you do have a problem.
26:22 Right... the chain of command going to the person that
26:26 you have a problem with initially.
26:28 If that doesn't resolve it, then moving up to their
26:31 supervisor, and then finally ending up with the
26:34 director of nursing or the
26:36 administrator can help resolve issues.
26:40 And it's showing respect to level of that probably, isn't it
26:43 ...saying, "what's going on here. "
26:45 You know, my mother works in a nursing home,
26:47 and she says that all the time.
26:49 People will come and will bypass here;
26:51 they'll go talk to someone else
26:52 and then it just doesn't work well.
26:55 And she says, "Why didn't you talk to me?"
26:57 My mom has been a nurse in a nursing home for...
26:59 I don't know, 20 years now, and she loves these people.
27:03 She'll just be crying if someone dies,
27:06 and she gives her life for that,
27:08 and I think that's very good counsel.
27:11 Tell us about the storybook...
27:12 We've got about 30 seconds. What's that about?
27:14 Well, in helping the staff come to recognize this person
27:19 as a very valued member of your family,
27:23 sometimes developing picture storybooks,
27:26 pictures that explain different phases of that person's life.
27:29 When they were a child. What they did for work.
27:31 All those different kinds of things.
27:33 It can be very helpful for the staff to recognize
27:36 who this person is... what they've contributed.
27:38 And they're not just in that little gown.
27:40 And they're not in this situation,
27:41 they are a REAL person.
27:44 Thank you so much for being with us today, Dr. Bryant.
27:45 I KNOW this will be helpful information...
27:47 And thank YOU for joining us.
27:49 We hope that what you've learned today
27:51 will help you help your relatives,
27:54 help others have health that lasts for a lifetime,
27:57 and is MEANINGFUL right up to the last moment.


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Revised 2014-12-17